General Rental Conditions

The rental vehicle is returned to a Rentolux rental station.

Rentolux/CIC PARTNER SARL
Rentolux is a brand, presented by CIC PARTNER SARL LUXEMBOURG.

A: Vehicle condition, repairs, fuel

The renter agrees to treat the vehicle appropriately and with due care, to comply with all applicable regulations and technical rules, including regularly checking that the engine oil and water levels and tire pressure are sufficient, to adhere to the vehicle’s maintenance schedule, to regularly check that the vehicle is roadworthy, and to properly lock the vehicle. In the case of a convertible, the soft top must be closed. The rental company’s vehicles are non-smoking as a matter of principle.
The vehicle is provided to the renter with a full tank. Therefore, the renter must return the vehicle with a full tank at the end of the rental period. If the vehicle is not returned with a full tank, the rental company will charge the renter for refueling and the cost of fuel according to the rates in effect at the time of rental, unless the renter proves that no refueling charges were incurred or that they were lower. An additional service fee of EUR 50.00 will be due for this service.
If the vehicle is refueled with the wrong fuel, the customer is responsible for the cost of repairs and any damage.
For rentals of more than 27 days, the renter must bear the cost of supplying refill fluids (including engine oil, windshield washer fluid and antifreeze) up to 8% of the (net) amount of the rental fees for the month concerned, in the event that these fluids need to be replaced during the rental period.

B: Reservations, orders

If the renter has not collected the vehicle at the latest one hour after the agreed time, the reservation is no longer valid.
The maximum rental period for an online reservation is 100 days. The renter may cancel a reservation before the start of the rental. Cancellation is free of charge up to one week (7 days) before the start of the rental. A cancellation or modification fee of 30% of the rental price plus any surcharges is due for cancellations made up to one hour before the start of the rental. If the reserved vehicle is not collected or is not collected within one hour of the agreed time, the full rental fee is due unless the renter proves that no cost or a lower cost was incurred by the rental company due to the no-show. Cancellations must be made in writing and sent to:

Rentolux. CIC PARTNER S.à.rl
Postal code 2555, Rue de Strassen 62, Luxembourg
E-Mail: [email protected]

C: Documents to be presented when taking possession of the vehicle, authorized drivers, licenses, travel abroad

Upon vehicle pick-up, the renter must present a valid national driver’s license required to drive the vehicle, a valid payment method, and an identity card or passport. For prepaid reservations, the payment method used at the time of booking must be presented. If the renter is unable to present these documents upon vehicle pick-up, the rental company will cancel the rental agreement; in such a case, the renter is not entitled to any compensation for non-performance. Furthermore, drivers must be older than the minimum age for the reserved vehicle (a surcharge will apply for drivers under a certain age, depending on the vehicle), and the driver’s license must have been held for at least two years.
The vehicle may only be driven by the renter or—in the case of business customers—by the driver named in the rental agreement. If the vehicle is to be driven by anyone other than the aforementioned driver, an additional charge will apply for each extra driver. Current rates can be found on the Rentolux website or obtained by phone or chat. When picking up the vehicle, the original driver’s licenses of any additional drivers must be presented.
Business clients must independently verify whether the authorized driver holds a valid driver’s license in Luxembourg. They must use all available means to do so and conduct the necessary research.
The renter is responsible for the driver’s actions as if they were his own.
The vehicle may only be used on public roads, but not for driving lessons. On a racetrack, the vehicle may only be used upon special request. The vehicle may only be used in accordance with legal and official regulations and solely on public roads; the Luxembourg Highway Code or the corresponding regulations of other countries must be observed at all times. The vehicle may not be used:
— for the commercial transport of passengers,
— for subletting,
— for committing criminal offenses, even if said offenses are only punishable under the law of the place where the offense is committed,
— for the transport of flammable, toxic, or other hazardous substances.
Under no circumstances may the vehicle be used for motorsport purposes, for example, on organized road circuits, and in particular for events where the objective is to achieve a maximum speed or a measured lap time, or during associated practice sessions, even if these sessions are open to the public (for example, on circuits such as the Nürburgring or the Hockenheimring), as well as during vehicle testing or road safety courses. In the event of a violation of this prohibition, the rental company may demand a contractual penalty of €5,000. The rental company reserves the right to claim additional damages.
The 0.0‰ limit applies – driving under the influence of alcohol or other intoxicating substances is strictly prohibited.
The tenant is responsible for properly securing all transported goods.
Rental vehicles are generally not permitted for use abroad. A list of countries where rental vehicles can be used can be requested by telephone. Additionally, the countries where a specific rental vehicle can be used are listed on the rental agreement. Extra caution should be exercised when traveling outside of Luxembourg, France, Germany, Austria, and Switzerland to mitigate the increased risk of theft in these regions (e.g., parking only in supervised parking lots, using a locking device). Failure to comply may result in the rental company taking legal action against the customer in the event of damage.
Any breach or failure to comply with any provision of sub-clauses 1, 2, 3, 5, or 7 above entitles CIC PARTNER to terminate the lease agreement without notice or to cancel the lease. In such a case, the lessee is not entitled to any compensation. This is without prejudice to any right to damages that may accrue to CIC PARTNER due to the breach of any provision of sub-clauses 1, 2, 3, 5, 6, 7, 8, or 9 above.

D: Rental fees, additional fees

If the vehicle is not returned to the rental agency where it was rented, the renter will have to pay the vehicle return fee or one-way fee, unless otherwise agreed in writing.
Rental charges include a base rental fee, charges for additional services, and any applicable location surcharges. Additional service charges include extra kilometers, one-way charges, vehicle refueling and fuel costs, service fees, tolls (if applicable under sub-clause I.5), accessories/extras such as child seats, snow chains, navigation systems, etc., and delivery and collection fees. Location surcharges will apply to both the base rental fee and any additional service charges. Special prices and discounts are only valid if payment is made on time.
For deliveries and collections, the agreed delivery and collection fees will be charged.
The rental agreement will specify a particular station to which the vehicle must be returned at the end of the rental period. The rental will be considered « one-way » if the agreement stipulates return to a station different from the one where the vehicle was picked up. If the vehicle is returned to a station other than the one specified in the one-way rental agreement, corresponding fees will be agreed upon separately.
Additional charges:
— Late return, i.e., more than 1 hour after the agreed return time: 1 additional day of rental for each 24-hour period started; if the renter is responsible: 1 additional day of rental for each 24-hour period started plus 50%
— Return fee: EUR 500.00 plus 2.50 per km
— Special cleaning: EUR 179.00
— Lost key: EUR 950.00

E: Due date, electronic invoicing, payment terms, guarantee (security deposit), termination without notice for non-payment, personal injury protection

The rental fees (plus any other agreed charges such as, for example, liability waivers, delivery charges, airport taxes, etc.) plus value-added tax at the applicable legal rate at any given time must, in principle, be paid in full for the agreed rental period. This means that if the vehicle is picked up late or returned early, no refund will be issued. The rental fees are due before the start of the rental period, at the latest when the renter takes possession of the vehicle.
The tenant agrees that the lessor’s invoices will generally be sent electronically to the invoice recipient indicated. The tenant agrees to the procedure whereby they will no longer receive paper invoices. The tenant may object to receiving electronic invoices at any time. In this case, the lessor will issue a paper invoice to the tenant. The tenant is responsible for any additional costs associated with sending the paper invoice and postage in this case. The tenant is responsible for their ability to receive electronic invoices or, if agreed upon, to retrieve them electronically. The tenant is responsible for any malfunctions of their receiving equipment or any other circumstances that prevent access to invoices. An invoice is deemed received as soon as it enters the tenant’s domain. If the lessor only sends a notification and the tenant can retrieve the invoice themselves, or if the lessor makes the invoice available for download, the invoice is deemed received when it has been downloaded by the tenant.
At the start of the rental period, the customer must provide a security deposit to cover their obligations under the rental agreement. The deposit amount is specified during the booking process and in the rental agreement and depends on the car model. The security deposit will also be charged to the customer’s credit card. The rental company is not obligated to hold the security deposit separately from its assets. The security deposit does not accrue interest. The rental company may claim payment of the security deposit even a considerable time after the start of the rental agreement.
Unless otherwise agreed, the rental fees, all other agreed charges, and the security deposit will be charged to the renter’s credit card. The credit card may still be charged up to six months after the vehicle is returned.
Instead of charging the customer’s credit card, the lessor can, by making a so-called merchant request in its favor, block an amount equivalent to the security deposit on the line of credit granted to the customer by its credit card issuer.
If the tenant fails to pay the rental fees, the landlord is entitled, even without prior notice, to terminate the rental agreement without notice. If the agreed rental period exceeds 100 days and the tenant fails to pay all or a substantial portion of the rental fees for that period, the landlord is entitled, even without prior notice, to terminate the rental agreement without notice for non-payment.
If the returned vehicle has damage incurred during the rental period, the customer is required to pay compensation (in the form of a refund). The rental company is entitled to deduct the repair costs from the security deposit.

F: Insurance

The rental vehicle insurance coverage includes third-party liability insurance with a maximum coverage amount of €100 million for bodily injury and property damage. The maximum coverage amount per injured person is €8 million and is limited to Europe.
The insurance does not cover the use of vehicles for the transport of dangerous substances requiring a permit, as defined in paragraph 7 of the Ordinance on the Transport of Dangerous Goods by Road (GefahrgutVStr.).

G: Accidents, theft, obligation to notify

After an accident, theft, fire, damage caused by a wild animal, or any other incident, the renter or driver must immediately notify and call the police. Specifically, if the police cannot be reached by telephone, the renter or driver must report the damage to the nearest police station. This also applies if the rental vehicle has sustained only minor damage and in the event of accidents caused solely by the driver without the involvement of any third party.
If the vehicle is damaged during the rental period, the renter is required to inform the lessor by telephone as well as in writing and without undue delay of all the details of the incident which led to the damage to the vehicle.
The renter or driver must take all appropriate or suitable measures to clarify the damage claim. This includes, in particular, answering the rental company’s questions about the circumstances of the damage truthfully and completely, and is not permitted to leave the scene of the accident before the necessary findings have been made, especially those important to the rental company for assessing the damage, or without allowing the rental company to make these findings.
The lessor reserves the right to track the location of rental vehicles using commercially available GPS tracking devices.

H: Lessor’s Responsibility

The lessor is liable in accordance with legal provisions in cases of intentional misconduct or gross negligence on the part of the lessor, its representative, or an agent. In all other cases, the lessor is liable only for injury to life, body, or health, or for intentional or negligent breaches of material contractual obligations. Any claim for damages arising from a breach of material contractual obligations is limited to foreseeable damages typical of the contract.
The lessor declines all responsibility for goods left in the rental vehicle upon its return; this limitation of liability does not apply in the event of intent or gross negligence on the part of the lessor, a representative or an agent.

I: Tenant’s Responsibility

In the event of damage to the vehicle, loss of the vehicle, or breach of the rental agreement, the renter is, in principle, liable in accordance with the general rules of liability. These rules exempt the renter and/or the driver from any liability for contractual breaches for which they are not responsible.
The renter may choose to exclude liability for any loss or damage to the lessor resulting from accidents by paying a separate fee. This separate fee constitutes a contractual waiver of liability, similar to comprehensive insurance. In this case, the renter and any drivers covered by this contractual waiver of liability are liable for damages up to the amount of the agreed deductible. A contractual waiver of liability does not apply if the damage was caused intentionally. If the damage was caused by gross negligence, the lessor is entitled to reduce the waiver of liability proportionally to the severity of the fault. A contractual waiver of liability also does not apply if any obligation to be performed by the renter or driver, particularly under clause G of these general rental conditions, has been intentionally breached. In the event of a grossly negligent breach of an obligation by the renter or driver, the lessor is entitled to reduce its liability waiver payment in proportion to the severity of the breach. Notwithstanding the provisions of the two preceding sentences, the lessor is obligated to waive liability if the breach of the obligation was not causally responsible either for the occurrence of the event giving rise to the waiver or for determining or the extent of the lessor’s obligation to waive liability; this does not apply if the obligation was breached with intent to deceive. The contractual waiver of liability applies only for the rental period. The deductible payable by the renter per claim is determined by the available options and is specified in the rental agreement.
The renter is fully liable for all traffic violations and administrative regulations, all breaches of legal provisions, and any damage to property caused by the renter or by third parties to whom the renter has entrusted the vehicle. The renter shall indemnify the lessor against all fines, warnings, fees, and other costs imposed on the lessor by authorities or other bodies due to such violations. As compensation for the lessor’s administrative costs incurred in processing requests from law enforcement authorities or other third parties to investigate administrative offenses, criminal offenses, or nuisances committed during the rental period, the lessor shall receive from the renter a fixed sum of €25.00 (including VAT) for each request, unless the renter proves that the lessor incurred lower costs and/or losses, without prejudice to the lessor’s right to claim higher damages.
Damage to brakes, damage caused during normal vehicle operation and simple breakage damage do not constitute accidental damage; this applies in particular to damage caused by the sliding of transported goods.
The renter, when using toll roads, must ensure the prompt and full payment of the tolls. The renter guarantees the lessor against all tolls incurred by the renter or by third parties to whom the renter entrusts the vehicle.
These provisions apply not only to the lessee but also to the authorized driver, it being understood that the contractual exemption from liability does not apply to unauthorized users of the rented vehicle.

J: Return of the vehicle

The rental agreement ends upon expiry of the agreed rental period. If the lessee continues to use the vehicle after the expiry of the agreed rental period, the rental is not considered extended. Section 545 of the German Civil Code (BGB) does not apply.
The renter is required to return the vehicle to the lessor at the end of the rental period in the agreed condition, at the agreed time and place.
Smoking is prohibited in the vehicle and animals cannot be transported, otherwise the lessor is entitled to demand a fixed cleaning fee in accordance with the fee schedule in clause D 5. A fixed cleaning fee is also due in the event of excessive soiling of the vehicle.
Special rental rates apply only during the offered period and assume that the rental duration matches that agreed upon at the time of booking. If this period is exceeded or shortened, the standard rate, instead of the special rate, will apply for the entire rental period.
In the event of a breach of the obligation to return the vehicle and if there is more than one tenant, the tenants are jointly and severally liable.
If the tenant does not return the vehicle or its key(s) to the lessor after the expiry of the agreed rental period, whether through fault or not, the lessor is entitled to demand payment in accordance with clause D 5. The right to claim further damages is not excluded.
If it is necessary to return the vehicle to the rental location, the lessor will charge the customer a return fee in accordance with the fee schedule in clause D 5, plus any additional costs necessary (towing fees, travel to the location of the vehicle, fuel costs, overnight accommodation costs).
If the vehicle is not returned as agreed, the lessor expressly reserves the right to file a criminal complaint and have the vehicle seized by the police.

K: Termination

The parties have the right to terminate the lease agreements in accordance with applicable law. The lessor may terminate the lease agreements in an extraordinary manner for just cause without prior notice. Such cause is deemed to exist, in addition to the cases in clause C, in particular in the event of:
— a significant deterioration in the lessee’s financial situation,
— bounced direct debits/checks,
— enforcement proceedings against the lessee,
— neglect of the vehicle,
— improper and illegal use,
— failure to comply with regulations governing the use of motor vehicles for road transport,
— if it becomes unreasonable to expect the continuation of the lease agreement, for example, due to an excessive claims ratio.
If there is more than one rental agreement between the lessor and the lessee, and if the lessor is entitled to terminate one of the agreements in an extraordinary manner for just cause without notice, the lessor is also entitled to terminate all other rental agreements in an extraordinary manner without notice, provided that the continuation of the other rental agreements is unacceptable due to the lessee’s bad faith conduct. This is deemed to include, in particular:
— deliberately causing damage to a rental vehicle,
— wrongfully concealing or attempting to conceal damage to rental vehicles,
— deliberately causing harm to the lessor,
— if the lessee is in arrears for at least one week of rental for more than five business days after the due date,
— if the lessee uses a rental vehicle for or in connection with criminal activity.
If the lessor terminates a rental agreement, the lessee is required to immediately return the vehicles, along with all vehicle documents, accessories, and vehicle keys, to the lessor.

L: Tenant’s direct debit authorization

The renter irrevocably authorizes the lessor and its collection agent to debit all car rental charges and all other debts related to the rental agreement from the credit card presented at the time of conclusion of the rental agreement, the credit card specified in the rental agreement or the credit card presented subsequently or specified in addition by the lessor.

M: Data protection clause

CIC PARTNER is the data controller within the meaning of data protection law. The renter/driver’s personal data is collected, processed, and used by CIC PARTNER, or by a third party locally designated by CIC PARTNER for the rental, for the purposes of establishing, performing, or terminating the contract. Any use for advertising purposes will be solely for Rentolux’s own advertising (including advertising via referrals). This data is only transmitted to other third parties to the extent necessary for the performance of the contract, for example, to the renter’s credit card company for payment purposes, to the toll system operator, and, in the cases referred to in paragraphs I.3 and I.5, to the competent authority or other body for the direct collection of such charges, costs, tolls, or fines. Any further use must be permitted by law or require consent.
Information pursuant to Section 28(4) of the German Federal Data Protection Act (“BDSG”): The renter/driver may at any time object to the processing or use of their data for advertising, market research, or opinion polling purposes. Objections should be sent to: Rentolux. CIC PARTNER S.à.rl Luxembourg, keyword: “Objection”, Rue de Strassen 62, 2555 Luxembourg, or by email to: [email protected]

N: General provisions

Only undisputed claims of the lessee or an authorized driver, or claims of the lessee or an authorized driver that have become final and absolute, may be offset against claims of the lessor.
All rights and obligations arising from this contract benefit the authorized driver and are enforceable against him.
If and to the extent that no provision is contained in this contract, the provisions of the Insurance Contracts Act (Versicherungsvertragsgesetz (VVG)) and the provisions of the General Terms and Conditions for Motor Insurance (AKB 95) shall apply by analogy. This also applies to any ambiguities arising from this contract.
The European Commission has established an online platform for the amicable settlement of consumer disputes at http://ec.europa.eu/consumers/odr/ . CIC PARTNER does not participate in this alternative dispute resolution process.
If the tenant is a trader (“Kaufmann”), a legal entity under public law or a special body or fund under public law, the place of jurisdiction is Luxembourg.

O: Place of jurisdiction, written form

There are no additional verbal agreements.
If the tenant is a trader, a legal entity under public law or a special fund under public law, the place of jurisdiction is in LUXEMBOURG.
The contractual language is ENGLISH.

General terms and conditions for carsharing
as of 01.08.2025

A: Rental CIC PARTNER Share

The billable rental period begins when the renter unlocks the car via the app and makes it accessible. The car can be rented for up to 31 days, after which the rental must end. Notwithstanding Section 545 of the German Civil Code (BGB), the rental relationship does not continue even if the renter continues to use the car. Therefore, Section 545 of the BGB does not apply.
The renter is responsible for ensuring that making the car accessible does not allow a third party to drive the car.
The renter is required to check the condition of the car at the beginning of each rental and compare any visible damage with previously noted damage. Previous damage is documented in the app. If any damage has not yet been reported, it must be reported immediately.
If the rental was arranged through a partner, CIC Partner becomes the tenant’s contractual partner. Furthermore, the partner’s terms and conditions also apply.

B: End of rental, additional charges, navigation and infotainment system data

The end of the rental and the associated successful return are possible within the CIC PARTNER Share service area. Additionally, returns outside the service area are also possible at a separate drop-off location. Additional fees will apply at the separate drop-off location. It is not possible to return the vehicle outside the service area.